Refund policy

 

EXCHANGE & REFUNDS POLICY

Please contact us at info@wanderluxelane.com.au to make an exchange request. By contacting Wanderluxe Lane regarding an exchange, the customer understands and has read Wanderluxe Lane exchange and returns policy prior to returning items. 

We accept exchanges on selected items if you change your mind within 14 days of receiving your order.

To receive an exchange, the item must be returned in the exact same saleable/original condition you received it in, un-opened with all original inner and outer packaging, labels and price tags intact. The customer must provide a receipt or proof of purchase for an exchange to be accepted. All exchanges exclude original postage costs. 

If you are returning an item due to change of mind, the customer is responsible for the cost of return postage. Wanderluxe Lane is not responsible if the return postage by the customer gets lost or damaged during transit and therefore an exchange will not be provided. 

Items that do not meet our return criteria will be sent back to the customer at their expense. 

Please choose carefully as we don't accept change of mind returns and exchanges on sale or discontinued items. 

Nothing in these terms and conditions are intended to limit or exclude your statutory rights which cannot be limited or excluded. If you are a Consumer, as defined in the Australian Competition and Consumer Act, you have rights known as consumer guarantees. If your goods or services do not meet those guarantees then you may be entitled to a repair, replacement or refund depending on the circumstances. For further information on those rights, please visit the Australian Competition & Consumer Commission consumer guarantees webpage: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

If on the rare occasion a product is faulty, please contact us in writing. Please provide supporting photos and as much detail as possible of the faulty item. We will review your matter and promptly get back to you and where appropriate, we may offer a reasonable solution, such as a replacement item. We will cover the costs of return postage on faulty items. 

We take exceptional care in ensuring that the items you purchase are protected well when packing your order. If on the rare occasion an item is damaged in transit, please contact us as soon as possible in writing, preferably within 48 hours of receiving your goods, with supporting photos and as much detail of the damaged item in the condition it arrived to you. We will review your claim and if necessary, we may decide to contact Australia Post or a third party to further evaluate the claim or engage with a potential third party that may be responsible for the damage. Upon investigation and if it applies to you, we will offer you a reasonable solution, such as a replacement item or a refund. We will cover the costs of return postage on damaged items.